Shipping policy

Shipping Policy

Last updated: July 24, 2026

1. Order Processing

Orders are processed within 1–5 business days, usually within 1 business day, excluding weekends and public holidays.

Processing time is separate from shipping-transit time.

During high-volume periods, promotional events, product launches, holidays, or unexpected circumstances, processing may take longer. If a significant delay occurs, we will contact you using the information provided with your order.

2. Shipping Destinations

Leggy Go ships to the countries and regions available for selection during checkout.

Certain products may be unavailable in specific locations due to carrier limitations, electrical requirements, import restrictions, or local regulations.

If your destination is not available during checkout, we are currently unable to ship your order to that location.

3. Estimated Delivery Time

Delivery normally takes approximately 7–10 business days after shipment.

This delivery timeframe is an estimate and does not include the order-processing period.

Delivery times are not guaranteed and may vary due to:

  • The customer’s location.
  • Carrier operations.
  • Customs processing.
  • Weather conditions.
  • Public holidays.
  • Local delivery restrictions.
  • Events outside our reasonable control.

4. Free Shipping Offer

Free standard shipping is available while the anniversary offer lasts.

This promotion may be modified, suspended, or discontinued at any time. Any applicable shipping charges will be displayed before the customer completes checkout.

5. Tracking Information

You will receive a tracking number by email once your order has shipped.

Tracking information may take approximately 24–72 hours after shipment to display movement or carrier updates.

Customers are responsible for providing a valid and accessible email address during checkout.

6. Address Accuracy

Customers are responsible for entering a complete and accurate shipping address.

Contact us immediately at leggygo.info@gmail.com if you need to correct your shipping information.

Address changes cannot be guaranteed after an order has entered processing or has been shipped.

Leggy Go is not responsible for delivery problems caused by:

  • Incorrect or incomplete addresses.
  • Missing apartment or unit numbers.
  • Incorrect postal codes.
  • Incorrect customer contact information.
  • Address changes requested after shipment.
  • Failure to collect a package.

Additional shipping or reshipment costs caused by inaccurate information may be the customer’s responsibility, where permitted by applicable law.

7. International Duties and Taxes

International orders may be subject to:

  • Customs duties.
  • Import taxes.
  • Brokerage fees.
  • Local handling charges.
  • Regulatory inspections.
  • Other government-imposed fees.

Unless checkout specifically states that these charges are prepaid, they are the customer’s responsibility and are not included in the product price.

Leggy Go does not control customs decisions, import requirements, local charges, or customs-processing times.

Customers are responsible for confirming that the products they order may be legally imported into their destination.

8. Delivery Delays

Delivery may be delayed by circumstances outside our reasonable control, including:

  • Customs inspections.
  • Weather conditions.
  • Carrier disruptions.
  • Public holidays.
  • Strikes.
  • Natural disasters.
  • Incorrect addresses.
  • Security inspections.
  • Local delivery restrictions.
  • Unexpected increases in order volume.

If we become aware that an order cannot be shipped within the stated processing period, we will contact the customer and provide the available options in accordance with applicable law.

9. Lost Packages

If tracking does not show delivery and the estimated delivery period has passed, contact us at:

leggygo.info@gmail.com

Please include:

  • Your full name.
  • Your order number.
  • Your shipping address.
  • Your tracking number.
  • A description of the issue.

We may open an investigation with the shipping carrier. Carrier investigations may take additional time and may require information or documentation from the customer.

A replacement or refund will be considered after the carrier investigation is completed and in accordance with applicable law.

10. Packages Marked as Delivered

If tracking states that your package was delivered but you cannot locate it:

  1. Confirm that the shipping address is correct.
  2. Check all entrances and safe-delivery areas.
  3. Ask household members, neighbors, reception staff, or building management.
  4. Contact the shipping carrier.
  5. Notify Leggy Go promptly.

We will provide reasonable assistance with the carrier investigation. However, we cannot guarantee a replacement or refund for a package confirmed by the carrier as correctly delivered, except where required by applicable law.

11. Damaged Shipments

Inspect your package as soon as it arrives.

If the outer packaging shows visible damage, photograph it before opening.

Report shipping damage within 7 calendar days after delivery by emailing leggygo.info@gmail.com.

Include:

  • Your order number.
  • Photographs of the shipping package.
  • Photographs or videos of the damaged product.
  • A photograph of the shipping label.
  • A description of the damage.

Retain the product, accessories, and all original packaging until the claim has been reviewed.

Do not continue using a product that appears damaged or unsafe.

12. Refused or Undeliverable Packages

Orders returned because of any of the following may be subject to deductions for non-recoverable shipping and return costs, where permitted by law:

  • Customer refusal.
  • Incorrect or incomplete address.
  • Failure to collect the package.
  • Unpaid import duties or taxes.
  • Repeated unsuccessful delivery attempts.
  • Delivery restrictions at the destination.

Any approved refund will be processed after the returned package has been received and inspected.

13. Multiple Shipments

An order may be delivered in more than one package.

When this occurs, separate tracking numbers may be provided, and packages may arrive on different dates.

14. Contact

For shipping questions, contact:

Leggy Go
Email: leggygo.info@gmail.com

For order-related inquiries, include your full name and order number.