Return and Refund Policy

Last updated: July 2026

Thank you for shopping at LEGGY GO. We want you to be satisfied with your purchase. Please review this Return and Refund Policy carefully before placing an order.

1. Return Period

Subject to the conditions below, you may request a return within 30 calendar days after the date your order is delivered.

A return request must be submitted before sending any product back to us. Unauthorized returns may be refused or returned to the sender.

2. Return Eligibility

To qualify for a change-of-mind return, the product must:

• Be unused, unworn and unwashed.
• Be in its original condition.
• Include all original packaging, manuals, accessories, cables, controllers, storage bags and promotional items.
• Include the original proof of purchase.
• Show no signs of use, damage, contamination, alteration or improper handling.
• Be returned using the instructions provided by our customer service team.

We reserve the right to inspect all returned products before approving a refund.

3. Hygiene and Personal-Use Products

Compression therapy boots, foot therapy devices, foot-care accessories and other products that come into contact with the body are considered personal-use products.

For hygiene and safety reasons, products that have been worn, used, inflated, connected, applied to the body, stained, washed or otherwise placed into operation are not eligible for change-of-mind returns.

This restriction does not apply when a product is defective, damaged upon delivery, incorrectly supplied, or when applicable consumer law requires another remedy.

4. Non-Returnable Items

The following items are not eligible for change-of-mind returns:

• Products showing signs of use.
• Opened personal-care or hygiene accessories.
• Final-sale or clearance products clearly identified as non-returnable.
• Gift cards.
• Downloadable or digital products.
• Replacement parts that have been installed.
• Products damaged through misuse, neglect or failure to follow the instructions.
• Products modified or repaired by an unauthorized person.
• Products without their original packaging, accessories or serial-number labels.

Nothing in this section limits any mandatory rights you may have under applicable consumer law.

5. Damaged, Defective or Incorrect Products

Please inspect your order immediately after delivery.

Contact us at [leggygo.info@gmail.com] within 7 calendar days after delivery if:

• The item arrived damaged.
• The product does not operate correctly upon first use.
• You received the wrong product.
• Parts or accessories are missing.
• The package appears to have been damaged during transit.

Please include:

• Your order number.
• Your full name.
• A description of the issue.
• Clear photographs of the product and packaging.
• A short video showing the issue when reasonably possible.
• A photograph of the shipping label and serial number.

We may provide troubleshooting instructions before authorizing a return. Do not continue using a product that appears damaged, overheats, produces an unusual smell, has damaged cables or presents any safety concern.

When a qualifying defect or fulfillment error is confirmed, we may provide, as applicable:

• A replacement.
• Replacement parts.
• A repair.
• Store credit.
• A full or partial refund.

The remedy offered will depend on the circumstances and applicable law.

6. How to Request a Return

To request a return, email:

[leggygo.info@gmail.com]

Include your order number and reason for the return.

If the return is approved, we will send you:

• A return authorization.
• The applicable return address.
• Packaging instructions.
• Any available shipping-label instructions.

Do not send returns to the manufacturer, supplier or address printed on the original parcel unless we specifically instruct you to do so.

7. Return Shipping Costs

For approved change-of-mind returns, the customer is responsible for return shipping costs unless otherwise stated.

For verified damaged, defective or incorrectly supplied products, we will cover reasonable return shipping costs when required by applicable law or when confirmed in writing by our customer service team.

Original shipping charges, expedited shipping fees, customs duties and other delivery-related charges are non-refundable unless the return results from our error or applicable law requires reimbursement.

We strongly recommend using a trackable shipping service. We are not responsible for returns lost or damaged before reaching the authorized return address.

8. Refund Processing

After receiving and inspecting the return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days after approval for the refund to appear, depending on your bank or payment provider.

Products that do not satisfy this policy may be:

• Returned to the customer at the customer’s expense.
• Subject to a reasonable deduction for loss of value, where permitted.
• Denied a change-of-mind refund.

9. Exchanges

We do not guarantee direct exchanges. The fastest option may be to return the eligible product and place a separate order after the return is approved.

Defective-product replacements are subject to product availability.

10. Order Cancellations

You may request cancellation before the order has been processed or shipped.

Once fulfillment has started, cancellation cannot be guaranteed. If the order has already shipped, the applicable return procedure must be followed.

11. Manufacturer Warranties

Certain products may include a manufacturer’s limited warranty. Warranty terms, duration and exclusions will be stated on the applicable product page or included with the product.

A warranty normally does not cover:

• Normal wear and tear.
• Accidental damage.
• Water or liquid damage.
• Improper storage.
• Commercial use when the product is intended for personal use.
• Damage caused by incompatible power supplies.
• Unauthorized modification or repair.
• Failure to follow the instructions or safety warnings.

12. Consumer Rights

This policy does not exclude, restrict or replace any non-waivable rights or remedies available under applicable consumer-protection law.

13. Contact

Questions about returns and refunds may be sent to:

LEGGY GO
Email: leggygo.info@gmail.com